Shipping

Enjoy free shipping for online orders over $250 CAD.

For orders under $250 CAD, a flat shipping rate of $29.99 CAD will apply.

We utilize our preferred carrier, FedEx Ground, for all shipments.

Order tracking

Upon shipment of your order, you will receive an email with tracking information.

Not in stock Items and Multiple Shipments

We may ship your order in multiple shipments to get your items to you faster. This may happen if one or more of the items in your order are partially in stock, back ordered, or available in separate warehouses. Shipping fee is charged once if multiple shipments are required.

FAQ’s

What happens after I place my online order?

Once your order has been placed, you will receive an automated confirmation within minutes. This email documents the items purchased, cost, payment, and shipping method. Within 24 hours of your order, your local customer service representative will reach out with a sales order acknowledgement that your order has been processed and advise you on when the item(s) will ship.

Can I speak to someone about my order?

Absolutely! We have dedicated customer service representatives nationwide. If you have any questions or concerns about your order, such as shipment status, incorrect items, or cancellations:

• Utilize our live chat for quick responses, available Monday-Friday from 8 am to 4 pm CT
• Send an email to [email protected]
• Call 1-888-880-6804 and press 1

How do I get a copy of the invoice?

Once your order has been shipped you will receive an email with the invoice.

Can I place an online order with a Purchase Order (PO)?

Yes, when checking out under the payment method check the box for Purchase Order. This will prompt you to enter the PO number. Once your order has been placed you will be contacted by your local customer service representative.

How do I get educational pricing?
(Qualifying brands include NI, and Tektronix)

First ensure you have an account created, this can be done here, once completed submit the form below with the email used for the account to have your account validated for educational discounts. Once your account has been verified, log in to your account and the discount will be applied to qualifying brands.

If you have questions about your order or the check-out process, you can email us at [email protected]